Help & safety.
How our games, our policies and your login details are looked after.
Our games
Every game on Rokiosk is our own. All 31 of them are designed and built in-house, and they open right in your browser with no downloads. They run on free virtual coins, so there is no real-money play, nothing to buy and nothing to cash out. Every game starts after you sign in, which keeps your coins, level and daily bonus tied to your account.
If a game won't load, refresh the page and try again. If it still doesn't work, tell us which game it is through the contact form.
Our policies
- Terms & Conditions - the rules for using Rokiosk
- Privacy Policy - what we collect, why and your rights
- Cookies Policy - the small amount of cookies and storage we use
- Responsible Play - staying in control and finding free help
How we protect your login
We keep sign-in details to the minimum and protect them on our server:
- Passwords are never stored as you typed them. They are turned into a scrambled one-way code before saving, so nobody, including us, can read them back.
- Accounts are kept on our own server in a protected area that can't be opened from the internet.
- Forms are handled by our server. Sign-up, sign-in and contact forms are sent to our server and checked there, not in your browser. The website never shows how information is stored or any technical details.
- Guess protection. Five wrong password tries pause an account for 15 minutes.
- Google sign-in is checked by Google and our server. We only receive your verified email address.
- No payment details. Nothing costs money, so we never ask for card or bank information. We will never ask for your password by email or message.
- Contact messages are sent from our server to our team, and a protected copy is kept so we can check they arrived.
Stay safe: use a password you don't use anywhere else, and sign out on shared devices.
Quick answers
I forgot my password
Use the "Forgot password?" link on the sign-in page, which opens the contact form with the right topic. Tell us your username and we'll help you get back in.
How do I delete my account?
Open My account and use "Delete my account". Or ask us through the contact form.
Where did my coins go?
Your balance is shown in the header and on your account page. You can collect 10,000 free coins every day from the account page. If something looks wrong, contact us.
Can I buy coins or win prizes?
No. Coins are free, have no cash value and can't be bought, sold or exchanged. There are no prizes of any kind.
I need a break
That's a great idea. Ask us to pause or restrict your account through the contact form, or visit Responsible Play for free support.
Need a hand?
Send us a message on the contact page and we'll reply by email.